Can i terminate my sprint contract

Service speeds are not guaranteed, and depend on the Service purchased as well as other factors, such as your Device, your location, structures, buildings, weather, geography, topography, server speeds of the websites you access, network problems, network or internet congestion, software, signal strength, actions of third parties, etc.

While your Device is receiving a software update, you may be unable to use your Device in any manner, including to call , until the software update is complete.

Back to top What about roaming Off-Net? Whether your Device can roam depends on your Device, your Services, and the availability of roaming coverage. Certain Services may not be available or work the same when roaming for example, data Services, voicemail, call waiting, etc. Separate charges or limits for voice or data Services may apply while roaming. Back to top What about using data services?

We have no control over the Content that you access on your Device. Content from third parties may also harm your Device or its software. We are not responsible for any Content, any damage caused by any Content that you access through your Services, that you load on your Device, or that you request that our representatives access or load on your Device. For more information on Content and restrictions on Content, see your service plan details.

Content stored on a Device, transmitted over our networks, or stored by Sprint may be deleted, modified, or damaged. You may not be able to make or receive voice calls while using data Services. Content provided by our vendors or third parties may be cancelled or terminated at any time without notice to you, and you may not receive a refund for any unused portion of the Content.

You cannot violate these Terms. Our data services are designed for use with your Sprint Device for reasonable and non-continuous internet access such as web surfing and non-continuous downloading, streaming, gaming and other personal internet access services. You may tether your Sprint Device to other lawful devices pursuant to the allotments contained in your plan for use of your Device as a hotspot or when the Device and plan are specifically intended for that purpose for example, 4G Hotspots, wireless routers, Data Link, etc.

Back to top What about our billing relationship? You agree that, for attempts to collect unpaid past due charges, Sprint and any of its agents may contact you at any mailing address, telephone number, cellular phone number, email address, or any other electronic address that you have provided, or may in the future provide, to Sprint. You agree and acknowledge that any e-mail address or any other electronic address that you provide to Sprint is your private address and is not accessible to unauthorized third parties.

For attempts to collect unpaid charges, you agree that in addition to individual persons attempting to communicate directly with you, any type of contact described above may be made using, among other methods, pre-recorded or artificial voice messages delivered by an automatic telephone dialing system, pre-set e-mail messages delivered by an automatic e-mailing system, or any other pre-set electronic messages delivered by any other automatic electronic messaging system.

Back to top Do I have a software license for the software on my device? Sprint grants you a non-exclusive and non-transferable license or sublicense to use software, in accordance with the applicable software licensing terms.

No rights are granted to source code. You cannot use any software on behalf of third parties or for time share or service bureau activities and cannot reverse engineer, decompile, modify, or enhance any software. Sprint may block or terminate your use of any software if you fails to comply with applicable licensing terms. Sprint may revoke this license at any time. Back to top How do location-enabled services work? By using various technologies to locate your Device, we can provide enhanced emergency services and optional location-enabled services provided by us or a third party.

You agree that any authorized user may access, use, or authorize Sprint or third-party location-enabled applications through the Services. If you activate location-enabled services for Devices used by other authorized users, you agree to inform the authorized user s of the terms of use for location-enabled applications and that the Device may be located. Back to top Is calling or other emergency numbers different on my device? Public safety officials advise that when making or other emergency calls, you should always be prepared to provide your location information.

Depending on a number of factors for example, whether your Device is GPS-enabled, where you are, whether local emergency service providers have upgraded their equipment, etc. Sometimes, an emergency call may be routed to a state patrol dispatcher or alternative location set by local emergency service providers. Even when available, however, E does not always provide accurate location information.

If your Device is indoors or for some other reason cannot acquire a satellite signal, you may not be located. Some Devices have a safety feature that prevents use of the keypad after dialing —you should follow voice prompts when interacting with emergency service providers employing interactive voice response systems to screen calls.

Back to top What if my device is lost or stolen? Call us immediately if your Device is lost or stolen because you may be responsible for usage charges before you notify us of the alleged loss or theft. A lost or stolen Device does not affect your Term Commitment, and you will still be responsible for an Early Termination Fee if you terminate Services early.

You will still be responsible for any lease or installment billing obligations, as well as any monthly recurring charges associated with the Service on your Device after you notify us of the alleged loss or theft. You agree to cooperate if we choose to investigate the matter provide facts, sworn statements, etc. Back to top Is there a warranty on my services?

Back to top Is Sprint responsible for certain problems? You agree that neither we nor any third party involved in providing Services are responsible for any damages, delay, interruption or other failure to perform resulting from: a providing or failing to provide Services, including, but not limited to, deficiencies or problems with a Device or network coverage for example, dropped, blocked, interrupted Services, etc.

We want you to be happy with your Sprint Services. If, for some reason, we cannot resolve your concern to your satisfaction through calls to our customer care, you and Sprint each agree to try to resolve those disputes in good faith after you provide written notice of the dispute as set forth below. If we cannot resolve the dispute despite our good-faith efforts, you and Sprint agree that we will resolve the dispute through binding individual arbitration or in small claims court, instead of courts of general jurisdiction.

Back to top. Mandatory arbitration and waiver of class action You and we each agree that any and all claims or Disputes as defined below will be resolved by binding arbitration or in small claims court. In addition, you and Sprint agree that any proceedings will be conducted on an individual, non-representative, basis, and not as a class, representative, mass, or consolidated action.

You agree that, by entering into this Agreement, you and Sprint are waiving the right to a trial by jury or to participate in a class action or representative action. This agreement to arbitrate is intended to be broadly interpreted. In arbitration, there is no judge or jury. Instead, a neutral third-party arbitrator resolves Disputes in a less formal process than in court. Disputes also include, but are not limited to, claims that: a you or an authorized or unauthorized user of the Services or Devices bring against our employees, agents, affiliates, or other representatives; b you bring against a third party, such as a retailer or equipment manufacturer, that are based on, relate to, or arise out of in any way our Services or the Agreement; or c that Sprint brings against you.

Sprint will provide you a designated representative to work with to try to resolve your Dispute to your satisfaction. You and Sprint agree to make attempts to resolve the Dispute prior to commencing an arbitration or small claims action.

If an agreement cannot be reached within sixty 60 days of receipt of the Notice of Dispute, you or Sprint may commence an arbitration proceeding or small claims action. If we believe that any claim you have filed in arbitration or in court is inconsistent with this limitation, then you agree that we may seek an order from a court determining whether your claim is within the scope of this class action waiver.

If a court or arbitrator determines in an action between you and us that any part of this Class Action Waiver is unenforceable with respect to any claim, the arbitration agreement and Class Action Waiver will not apply to that claim, but they will still apply to any and all other claims that you or we may assert in that or any other action.

What happens if someone sues Sprint based on something you actually caused? You agree to indemnify, defend, and hold Sprint and our subsidiaries, affiliates, parent companies, vendors, suppliers, and licensors harmless from any claims arising out of or relating to your actions, including, but not limited to, your use of the Service and any information you submit, post, transmit, or make available via the Service; failing to provide appropriate notices regarding location-enabled services; failure to safeguard your passwords, backup question to your shared secret question, or other account information; or violating this Agreement or any policy referenced in this Agreement, any applicable law or regulation, or the rights of any third party.

Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement is governed solely by the laws of the state encompassing the billing address of the Device, without regard to the conflicts of law rules of that state. Except as the Agreement specifically provides otherwise, if any part of the Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force and effect.

We can assign the Agreement without notice. You cannot in any manner resell the Services to another party. The rights, obligations, and commitments in the Agreement that—by their nature—would logically continue beyond the termination of Services for example, those relating to billing, payment, , dispute resolution, no class action, no jury trial survive termination of Services. For security reasons, your session will time out in 2 minutes unless you choose to continue.

Connecting to your account lets us quickly confirm your options, pricing and personal information. Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.

Sprint Terms and Conditions. Effective September 1, Thanks for choosing Sprint! What is CPNI? CPNI is specific info. How can I keep my account secure? If you let someone use your account, you may be responsible for anything that person does for you. Set a password, keep it to yourself, and use it. What about the information on my device?

Please take steps to keep the private information on your device private. Will you do a credit check? Will I have an Account Spending Limit? We may place an Account Spending Limit on your account.

What about a deposit? Call to order Welcome Back, You left some items in your Cart. Pick up where you left off when you visit your cart. View My Cart. Just a moment However, when you visit a Sprint store within the city limits of Atlanta, they say it could take months before service is offered here.

And I'd really appreciate it if you could bring this issue to light in your column, so other consumers are not fooled by Sprint's misleading advertising. Dear Doug, As you indicated in your question, Sprint did announce that it has launched its 4G LTE service in several markets, including Atlanta and several suburbs surrounding Atlanta. I contacted Sprint to see if someone could respond to your complaint and the complaints that are flooding the Sprint community message boards with people from Atlanta complaining of lack of 4G LTE service.

And we're are letting customers know that they will continue to see improvement in coverage over time as we continue to roll-out service there. We are continuing to add new sites every day. Coverage maps on sprint. It's also important to note that coverage maps are high-level estimates, and there are many variables that could impact coverage including weather, buildings, geography as examples that could impact coverage and service.

Subscribers can go to "Network Settings" on their devices to enable this function. She said that Sprint will likely complete the roll out of its service in these markets within the next few months.

But she also indicated that there are issues with some phones when it comes to getting a 4G LTE signal. A number of extraneous factors - including device problems -- may also affect network pick up.

We suggest waiting a few minutes in the same location for the device to find a signal. She also said that the coverage maps that Sprint offers are for on-street coverage only. And he noted that coverage may not exist or may be diminished inside buildings that have a lot of brick and concrete. The company is still building out its network. Customers should be aware that even when the coverage map or a salesperson says there is coverage in particular area, it's best to check with friends and neighbors you know who use their devices in those spots before you buy.

Also keep in mind that you can return any new device you purchase within 30 days. So if you get a good strong 3G signal today, chances are that eventually you will get Sprint's 4G LTE service eventually, too. Ask Maggie is an advice column that answers readers' wireless and broadband questions. If you have a question, I'd love to hear from you. Please send me an e-mail at maggie dot reardon at cbs dot com. Still not sure how much you'd have to pay to cancel? Check out our handy early termination fee calculators!

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